Shipping policy
How long does order processing take?
Every order placed at zibarosshop.com is processed within 1–2 business days, Monday through Sunday. Once your order has been processed, you will receive a shipping confirmation email.
What is the estimated shipping time?
Shipping typically takes 3–5 business days for deliveries within the United States. For orders shipped to the European Union, transit times may vary depending on the destination country. We deliver seven days a week and provide FREE shipping on all orders.
When will my order arrive?
For US orders, estimated delivery is 4–7 business days from the date of purchase. EU delivery times may be longer depending on customs processing and destination. We do our best to ensure your items reach you as quickly as possible.
Will I receive a tracking number?
Absolutely! After your order ships, you will receive a confirmation email containing your tracking number along with a link to our tracking tool. Simply copy the tracking number and paste it into the tracking tab on our website.
You can visit our tracking page here: Track Your Order. If you need further help, reach out to us at support@zibarosshop.com. Our support team aims to respond to every inquiry within 12 hours during regular business hours (Mon–Fri, 9 AM–5 PM EST).
How are my items packaged?
We take great care in packaging every order to prevent damage during transit. Each product is securely wrapped and cushioned before being shipped out.
What shipping method is used?
Orders are dispatched via standard ground shipping to ensure reliable and timely delivery. We always aim to get your order shipped as quickly as possible. For any questions about your shipment, feel free to email us at support@zibarosshop.com. Our team responds within 12 hours during business hours (Mon–Fri, 9 AM–5 PM EST).
Which carrier delivers my order?
FedEx is our primary delivery partner. Depending on your location, UPS, USPS, or another available courier may handle your delivery instead.
Can I cancel my order after placing it?
Yes, you may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To request a cancellation, email us at support@zibarosshop.com. Our support team strives to reply to all inquiries within 12 hours during our regular business hours (Mon–Fri, 9 AM–5 PM EST).
What if my order arrives damaged or is missing?
If your item arrives broken, damaged, defective, or incorrect, please reach out to us within 30 days of delivery. Include a photograph of the item and we will arrange a replacement or issue a full refund.
Should you need to return the item, we will cover all return shipping costs. If your tracking shows delivery but you have not received your package, we suggest contacting your local carrier to verify the delivery.
For any return or order issues, email support@zibarosshop.com. We aim to respond within 12 hours during business hours (Mon–Fri, 9 AM–5 PM EST).
Contact Us
Customer Support Hours: 9:00 AM – 5:00 PM EST
Email: support@zibarosshop.com
Phone: +1 (830) 219-4362
Company Name: Swift Card Enterprises LLC
Address: 389 N 1430 E, Spanish Fork, Utah 84660, United States
We answer phone calls 24/7 and reply to emails within 12 hours during working/business days.
You can also contact us via our Contact Us page by clicking here: Contact Us Page.